Estello French ceramics, interior goods, decorative items, photo frames, defective items

◆ This product is a used item . Although we have maintained it thoroughly, there may be some oversights or parts that are not described in detail regarding its condition. If you have any concerns or questions, please contact us before purchasing.

• This item has been pre-certified and inspected, but if it is found to be non-genuine, we will take full responsibility and refund the purchase price and shipping costs.
  
• The product is everything in the photo. (*Accessories for photography are not included.)
  
• Please note that although the images are of the actual product, the colors may appear different from the actual product depending on the lighting, shading, and monitor.
  
• The listed product sizes are measured manually, so there may be slight errors.
  
• We will give priority to the buyer who purchases quickly, regardless of the situation, including during negotiations. We apologize for the inconvenience, but please understand that this is to prevent any trouble.
  
• Since we also sell the item elsewhere, we may delete the item if it is sold out or for relisting or reorganization. Thank you for your understanding.
  
• You can inspect (and purchase) the items at our office, but please note that as they are stored in a warehouse, you will need to make a reservation in advance.
  
• We can hold your items for about two weeks. If you need to hold your items for longer than that, such as due to moving, please contact us in advance using the inquiry form. (*Depending on the period, a storage fee may be charged.)

商品の状態は「未使用品」から「ジャンク」まで基準を設けています。しかしこれらはあくまで参考となる目安です。商品の特性によっても変わりますので実際の商品の詳細や画像をご確認いただき、ご不明な点がございましたらお気軽にお問い合わせください。

■Shipping Fees

Free shipping nationwide

(*Delivery may not be possible in some areas. Please contact us for details.)

■About delivery companies

Large items such as furniture will be shipped by Yamato Home Convenience.

■Yamato Home Delivery Service

Delivery will be to the front door. Time can be specified. (*Depending on the region, time may not be specified.) For details, please check here.

Yamato Transport Delivery Date Search

■ Yamato Home Convenience

The product will be delivered and installed by a transportation company. (Installation is only available for pre-assembled products.) Lifting and assembly are optional services, so please contact us in advance. Time can be specified. (*Depending on the region, time may not be specified.) For more information, please check here.

Easy Home Delivery Service Areas
Easy Home Delivery Optional Service

■ Company transport

For some products that cannot be delivered by the above delivery companies, we will deliver and set up the product using our own vehicle. (*Limited to Tokyo and its suburbs.)
Some products may require one-man delivery.
Please contact us for more details.

■ Regarding shipping and delivery

• Please note that we do not accept any delivery companies other than those specified by us.
• Depending on our schedule, shipping may take longer than a week.
• Depending on the season and time of year, delivery may be impossible or delayed depending on the delivery address.
• We are not responsible for any damage or malfunction of the equipment caused by the climate at the delivery destination.
• Any damage or malfunction caused by delivery issues will be handled by the delivery company (basically a refund will be provided). In such cases, we cannot guarantee business compensation or equipment installation/removal fees.

■ Regarding large items such as furniture

• Please note that some products, such as glass products, cannot be delivered due to the shipping company's conditions.
• Please note that there are some areas in Okinawa Prefecture, some areas in Hokkaido, and remote islands where we cannot ship due to the shipping company's conditions.
• If the product cannot be delivered or if additional delivery charges are required for lifting or other delivery methods, this will be the customer's responsibility and cancellations will not be accepted, so please be sure to check the delivery route and the size of the installation location.
• Due to the nature of the product and shipping procedures, assembly may be required, so please assemble the product yourself.
• Please note that if assembly is required, an additional fee and consultation will be required. *If you would like assembly, please make a reservation before shipping.
• You can also come to our office and pick up the products directly . Please contact us to arrange a date and time. Please note that loading work is the responsibility of the customer.
• Large items can only be received by truck, with vehicle size limited to 2t. Trucks over 4t cannot be accepted at all due to lack of parking and work space. In this transaction where the item is handed over directly, we cannot guarantee against accidents, external damage, operation, etc. during delivery.
• If you are picking up the item directly, we will not be responsible for any damage or accidents that occur during transportation, so please prepare and carry out the packing and transportation on the day yourself. Please prepare the packing materials in advance before coming.

Our store has the following conditions. Please check them.

Please check the condition of the product immediately after it arrives. If there is a defect or incorrect delivery of the product, please contact us using the inquiry form.

Please note that we cannot accept returns, exchanges or cancellations in the following cases.

• Cancellation after order confirmation
• Returns and exchanges due to customer convenience
• Returns and exchanges due to impossibility of delivery
• Returns and exchanges for products that have been delivered more than 7 days ago
• Return or exchange of products that have been processed, repaired, cleaned, etc. by the customer
• Returns of used items with minor scratches, stains, damage, fraying, etc.
• Return or exchange of new products that have been used by the customer
• Returns and exchanges for new products in special boxes that have been damaged or lost
• Returns and exchanges of products that are not returnable and are stated in advance on the product page
• Return or exchange of a product with a warranty if the warranty has been lost

■Refunds due to product defects

We will refund you if the following conditions are met:

Conditions for support: In principle, we will only support those who contact us by phone or email within the support period, regardless of whether the product has been used or not.

Response period: If you contact us within 7 days after the product arrives

Refund amount: Full product price Return shipping costs: To be borne by the store Note: Please let us know by phone or email that you wish to receive a refund.

■ Exchange due to product defects

We will exchange products if the following conditions are met:

Conditions for support: In principle, we will only support those who contact us by phone or email within the support period, regardless of whether the product has been used or not.

Support period: If you contact us within 7 days after the product arrives

Return shipping fee: Store will bear Re-shipping fee: Store will bear Note: There may be cases where we are unable to arrange an exchange, such as when we are unable to arrange for the same product. In such cases, we will refund your money.