Refund policy
Returns (Refunds and Exchanges)
Please review the following conditions carefully.
We kindly request that you check the condition of the product promptly after it arrives.
If there are any defects or delivery errors, please contact us via the inquiry form.
Please note that returns, exchanges, and cancellations will not be accepted under the following conditions:
- Cancellation after order confirmation
- Returns or exchanges due to customer preference
- Returns or exchanges due to inability to deliver or set up the product
- Returns or exchanges of products after more than 7 days from arrival
- Products that have been altered, repaired, or cleaned by the customer
- Returns of used items due to minor scratches, stains, damages, or frays
- Returns or exchanges of new products that have been used by the customer
- Returns or exchanges of new products with damaged or missing original packaging
- Returns or exchanges of products explicitly marked as non-returnable on the product page
- Returns or exchanges of products with missing warranty cards when provided
■ Refunds for Product Defects
Refunds will be provided under the following conditions.
Conditions: Refunds are available only if you contact us via phone or email within the specified period, regardless of whether the product has been used or not.
Eligibility Period: Within 7 days of product arrival
Refund Amount: Full product price
Return Shipping Costs: Covered by the store
Note: Please inform us of your request for a refund via phone or email.
■ Exchanges for Product Defects
Exchanges will be provided under the following conditions.
Conditions: Exchanges are available only if you contact us via phone or email within the specified period, regardless of whether the product has been used or not.
Eligibility Period: Within 7 days of product arrival
Return Shipping Costs: Covered by the store
Reshipping Costs: Covered by the store
Note: If it is not possible to arrange for the same product, a refund will be issued instead.
■ Contact Information for Refunds and Exchanges
Return Address: 1F, Otani Building, 4-36-8 Honkomagome, Bunkyo-ku, Tokyo, 113-0021, Japan
Phone Number: 03-5834-7131